Data Retention & Deletion Policy

Prodgain.ai provides generative AI solutions for businesses. Some of our services rely on third-party APIs. We may retain data processed via these APIs for legitimate business, legal, or operational purposes. This ensures continuity, security, and quality of our services.

1. Scope

This policy applies to:

• Data you provide as a client, user, or partner.
• AI outputs, usage records, logs, and system data.
• Business records such as contracts, invoices, and support tickets.
• Information exchanged with third-party APIs that we integrate into our services.

2. Retention Approach

• Data is retained only as long as necessary for business purposes, service continuity, legal obligations, or security monitoring.
• AI outputs, API logs, and related data may be retained longer if needed to provide services, troubleshoot issues, or comply with law.
• Business and contractual records are retained according to applicable regulatory requirements.
• Backup data is held temporarily and periodically purged.

3. Deletion Practices

• Data is automatically deleted once it is no longer needed, unless retention is required by law or operational necessity.
• You can request deletion at privacy@prodgain.com, and we will respond within 30 days where feasible.
• Digital data is securely erased; physical copies (if any) are destroyed.

4. Third-Party APIs

• We may retain data obtained via third-party APIs for operational, business, and legal purposes.
• Only the minimum necessary data is shared with API providers, who are bound by agreements to protect and delete data post-processing.
• Retention helps ensure service continuity, audit readiness, and model quality.

5. User Rights

You may request:

• Access to data we hold about you.
• Correction or updating of information.
• Deletion ("Right to be Forgotten") where it does not conflict with operational or legal requirements.
• Data portability or withdrawal of consent.

Requests may be made at privacy@prodgain.com

6. Governance

• This policy is reviewed regularly to reflect changes in law or business operations.
• Staff handling data are trained on retention and deletion obligations.

7. Commitment

Prodgain.ai does not sell personal data. Data from third-party APIs is retained only to deliver services effectively and responsibly, and is never used for unauthorized purposes.

Contact Us

For questions about our data retention and deletion practices, please contact us.